Using QwikPass
By creating an Organization, accepting a staff invitation, joining a queue, placing an online order or using a private invoice or order page, you agree to these terms. If you act for a restaurant or other Organization, you confirm that you are authorized to bind it.
Organization and staff responsibilities
- Provide accurate legal seller, outlet, menu, price, tax, invoice and contact information.
- Assign staff only the access they need and promptly disable access that is no longer required.
- Use customer contact details only for the disclosed transaction, invoice, order, queue or separately consented purpose.
- Comply with applicable food, tax, invoicing, consumer, privacy, messaging and payment obligations.
- Protect account credentials and report suspected unauthorized access promptly.
QwikPass calculates and records information from restaurant-configured inputs. The restaurant remains responsible for tax treatment, statutory invoice wording, food preparation, service order, fulfilment, refunds and customer commitments.
Queues, estimates and orders
A QwikPass turn preserves a digital place in an Outlet’s workflow; it is not an appointment or guaranteed service time. Wait and pickup ranges are estimates based on current digital turns, restaurant signals and configured preparation time. The restaurant controls service, availability, acceptance, preparation and collection.
Payments and subscriptions
Counter payments are received and confirmed by the restaurant. Online restaurant payments are processed through the restaurant’s connected Razorpay account when enabled. Open Access does not create a QwikPass plan subscription; optional one-time service-credit payments are collected for YK Builds through Razorpay. Provider terms, availability, fees and verification requirements also apply.
Restaurant-order refunds are managed directly by the restaurant. The restaurant decides eligibility, approval, method, timing, settlement and customer communication under its own policy, applicable law and payment-provider rules. QwikPass does not hold restaurant order funds and does not initiate, guarantee or automatically reconcile those refunds.
The Organization receives one shared allowance of 300 service credits per calendar month across all Outlets. It is not multiplied by Outlet count and does not create separate operation and WhatsApp quotas. Each 100 completed in-app bills or pickup orders consume 5 credits (one operation uses 1/20 credit); one WhatsApp invoice or order-update consumes 1 credit. An online pickup order and its invoice count as one operation. The pool can therefore fund up to 6,000 eligible operations with no WhatsApp use, up to 300 WhatsApp messages with no operation use, or a mix. Unused included balance resets monthly without rollover. Issued invoices and completed business records remain available after a counter resets.
Optional prepaid service credits cost ₹0.40 each before applicable tax, with a minimum purchase of 250 credits (₹100); the server-confirmed Razorpay quote is authoritative. One prepaid service credit covers 20 additional eligible operations or one transactional WhatsApp message after the shared monthly pool is used. The Organization owner chooses an Organization-wide or single-Outlet destination. Top-ups are one-time purchases with no automatic recharge, do not expire and are non-refundable after successful crediting except where law requires otherwise or QwikPass verifies a duplicate or incorrect debit. QwikPass never permits a negative or postpaid balance.
Email delivery, private live pages, invoice viewing, PDF download and printing do not use WhatsApp or service credits. Marketing is unavailable on the shared QwikPass sender, and SMS is configured and priced separately. A prepaid reservation is committed only after the eligible operation completes or message delivery succeeds; a failed or cancelled attempt releases it.
Admin-granted message capacity is not a payment, cash balance, refund or prepaid wallet value. It appears separately with its purpose, scope and lifetime or expiry. A grant can be restricted to selected Outlets or transactional purposes and can expire or be revoked. QwikPass notifies eligible Organization owners about creation, revocation, expiry and a move to Free. Existing eligible transactional grants remain separate after a move to Free, while Marketing remains unavailable on Free. Messaging consumes the Outlet’s included monthly credits first, then an eligible admin grant, then eligible Outlet-reserved prepaid credits and finally Organization-wide prepaid credits. Reservations are released when delivery fails. Replayed provider callbacks and repeated acknowledgements are handled idempotently.
Existing legacy subscriptions and purchased messaging-only credits retain their recorded terms unless the Organization owner deliberately migrates them. Contracted Enterprise access and express grants remain separate.
Acceptable use
Do not misuse QwikPass, interfere with service operation, probe or bypass access controls, submit unlawful or misleading content, send spam, impersonate another person or business, scrape private data, reverse engineer protected parts of the service, or use a guest pass that was issued to someone else.
Availability and third-party services
We work to keep QwikPass reliable, but uninterrupted availability is not guaranteed. Authentication, hosting, email, WhatsApp, SMS, maps and payments depend on external providers. Features may be limited, delayed or unavailable when a provider, network, restaurant or device is unavailable.
Suspension and closure
YK Builds may restrict or suspend access when necessary to protect users, investigate abuse, comply with law, address non-payment or prevent harm. Organization owners may request workspace closure. Closing access, revoking a private link or ending a subscription does not erase obligations or records that must be retained.
Liability boundary
To the extent permitted by applicable law, QwikPass is provided without warranties beyond those that cannot legally be excluded. YK Builds is not responsible for restaurant food, fulfilment decisions, tax configuration, customer service, third-party provider failures or indirect losses. Nothing in these terms limits rights or liability that applicable law does not allow to be limited.
Contact and changes
Questions about these terms can be sent through the QwikPass contact page or to security@qwikpass.in. We may update these terms as the product and applicable requirements change. Material changes will be identified by a revised effective date.