QwikPass
Pilot-build guidanceHelp centre

Help for guests, staff and restaurant owners.

Find the operating answer without turning a product limit or provider dependency into a vague promise.

Guests

Do I need to sign up?+

No. Joining the queue does not require an account, name or phone number.

Is the wait time guaranteed?+

No. It is a range based on digital turns and outlet-observed conditions. Service can change.

What if I miss my turn?+

To keep the line fair, the outlet can mark the turn missed. Join again at the back if needed.

How do I know food is ready?+

For a linked paid order, the private live pass updates when restaurant staff marks it ready.

Staff

Can I bill a direct walk-in?+

Yes. A bill does not require a QwikPass turn.

Does payment confirmation prove receipt?+

No. It records the staff member’s confirmation that the restaurant received payment.

Can I see every outlet?+

Only outlets assigned to your membership, and only the actions allowed by your role and permissions.

Why did new bills stop?+

The outlet reached its daily burst or monthly invoice allowance. Reserved bills may still finish.

Owners

What does Free include?+

One business, one included outlet, three named users including the owner, 50 active queue passes, 1,000 queue journeys and 1,000 invoices per month.

Who controls invoice details?+

The organization configures seller, item, tax and invoice fields and remains responsible for their accuracy and compliance.

Are WhatsApp and SMS included?+

Browser/FCM alerts are included. Automated WhatsApp and SMS use transparent provider cost plus ₹0.10.

How do I add more outlets?+

Every paid Outlet needs a licence. Flex and Growth can manage up to three separately licensed Outlets and Pro up to ten; self-service billing activation is not live yet.

How many staff can I add?+

Free, Flex, Growth and Pro include 3, 5, 10 and 25 named Organization users. One person assigned to several Outlets still uses one seat; five-seat packs are ₹199/month on paid plans.

Private link unavailable?

An expired or incomplete pass or invoice cannot be recovered from public search. Return to the participating outlet’s page, or ask the restaurant to issue or resend the record after provider delivery is activated.

Find the outlet

Setting up a restaurant pilot?

Use the guided pilot setup for the first organization, outlet, menu and payment configuration.

Open pilot setup Review contact readiness