Restaurant queue, billing and order operations
Manage the queue, bill the order, and mark food ready—from one place.
QwikPass gives restaurants one outlet workspace for anonymous guest turns, counter bills, staff-confirmed payments, private invoice links and food-ready updates.
Looking for a restaurant? Find participating outletsIllustrative product flowOne connected visit
Guest turn
Q-018
Private live pass created
No guest account or phone number requiredFrom arrival to collection
One workflow for the queue, counter and kitchen.
QwikPass does not force every guest into a digital line and does not replace the restaurant’s payment account. It connects the service steps the outlet chooses to run.
- 01
Guest joins or walks in
A digital turn is optional. Direct walk-ins continue through the same counter.
- 02
Staff manages the real wait
The outlet handles digital turns and records current walk-in conditions for better estimates.
- 03
Cashier creates the bill
Items come from the outlet menu. A guest name or mobile number remains optional.
- 04
Restaurant confirms payment
The guest pays the restaurant. QwikPass records the staff confirmation and issues the invoice.
- 05
Kitchen marks food ready
The order moves through queued, preparing, ready and collected only when staff updates it.
30-second product film
See how one restaurant visit stays connected.
From an anonymous guest turn to counter billing, preparation and collection—this is the QwikPass operating model in motion.
Keep your place without creating an account.
Find a participating outlet, take a private QwikPass and see when to head back. The live pass remains the source of truth even when browser alerts are off.
- No app download
- No phone number required to join
- Live approach, called and ready states
Bill digital turns and direct walk-ins at the same counter.
Use the outlet menu, confirm the customer’s chosen restaurant payment method, issue the invoice and send paid orders to preparation.
- Optional guest name and number
- Outlet-controlled menu and invoice fields
- Queued, preparing, ready and collected
Implemented in the pilot build
The outlet team sees the operating picture—not another marketing dashboard.
Queue state, walk-in conditions, preparation, daily invoice usage and recent service stay together in the outlet workspace. The image shows the running Pilot Kitchen demo environment.
Restaurant-direct payments
QwikPass records the sale. It does not take the restaurant’s counter payment.
Guests pay the restaurant through its enabled cash, UPI, card or other counter method. Staff confirms receipt before QwikPass issues the invoice.
- QwikPass does not independently verify counter receipt
- Invoice data comes from restaurant-supplied seller, tax and item settings
- The restaurant remains responsible for statutory and tax accuracy
Access by organization, outlet and role
Staff see only what they are assigned.
A cashier mapped to one outlet does not automatically see another outlet, organization settings or analytics. Owners assign roles, permissions and explicit denials.
Free pilot
Start with one outlet.
₹0
One business, one included outlet, owner plus two staff, 50 active queue passes, 1,000 queue journeys and 1,000 invoices per month.
Predictable usage limitsNew joins or bills pause at the applicable limit. Accepted turns, reserved bills and the rest of outlet operations continue.
Open pilot setup Planned paid capabilities
Add scale after the core shift works.
Multi-outlet controls, order ahead with a restaurant-connected Razorpay account, active loyalty and deeper analytics are approved product scope—not self-service purchases yet.
Compare all plansEnterprise scoped
Prove the operating impact at one outlet before planning a wider rollout.
A defined pilot can measure what happens from join to collection, then scope governance, integrations, support and rollout requirements from evidence.
Join-to-call timeCall-to-arrival timeCounter handling timePreparation timeMissed turnsInvoice outcome
Review the pilot approach Clear before you start
Questions restaurants and guests ask first.
No invented savings, no hidden payment flow and no requirement that every walk-in joins digitally.
Do guests need an app or account?+
No. A guest can join a participating outlet from the browser and keep a private live pass on that device.
Is a mobile number mandatory?+
No. It is optional for a counter bill. A number and the appropriate consent are needed only when the guest requests WhatsApp or SMS delivery after those providers are activated.
Does QwikPass collect restaurant payments?+
No. Counter payments use the outlet’s enabled cash, UPI, card or other method. QwikPass records the staff confirmation; it does not process or independently verify that counter payment.
What about guests who never join QwikPass?+
They are served normally. Staff can record current in-store demand so digital wait ranges reflect conditions beyond the digital queue.
What happens when a Free allowance is reached?+
Free includes 50 active queue passes, 1,000 queue journeys and 1,000 invoices per outlet/month, with a 200-invoice daily burst. New joins or bills pause at the applicable limit; accepted turns and reserved bills continue.
Can a cashier see another outlet or analytics?+
Not automatically. Staff access follows the outlet, role, permissions and explicit denials assigned by the organization owner.
Private pilot build
Set up the first outlet. Test the complete shift.
Add the menu, invoice fields, payment methods and first two staff assignments before publishing the outlet.